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Last page update:
July 4, 2010 |
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Contacting Support:
When contacting technical
support, please provide your
order number, software version and
operating system. This
information will help us serve
you better.
support@terilyon.com
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Important Note:
Under normal conditions
TimeGuard trial period will
be over after 30 days
and the software will stop
working. To maintain safe
operation and database
accuracy do not use
TimeGuard if the trial
period is over, even if the
software remains
operational.
If you
buy TimeGuard, 2 unlocking
keys will be sent to you,
updating the trial to a permanent license
and ensure safe
operation.
Additional resources:
TimeGuard 3 Online help
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Tech support messages:
>
July 4, 2010:
TimeGuard Network and Pro
were
updated to version 3.0.1.0.
The update includes some bug
fixes, and help updates.
>
March
27, 2010:
TimeGuard Network and Pro
were
updated to version 3.0.0.9.
The update includes some bug
fixes, and minor
improvements.
>
February
21, 2010:
TimeGuard Network and Pro
were
updated to version 3.0.0.8.
The update includes some bug
fixes, and the network
version also include multiuser
performance improvements.
> January
25, 2010:
TimeGuard Network was
updated to version 3.0.0.7.
It includes performance
improvements and minor bugs
fixed.
>
November
18, 2009:
TimeGuard Network 3 and
TimeGuard Pro 3 were updated
to version 3.0.0.6.
Several bugs were
fixed and the help was updated.
>
November
3, 2009:
TimeGuard Network 3 and
TimeGuard Pro 3 were updated
to version 3.0.0.5.
Several minor bugs were
fixed.
>
November
1, 2009:
TimeGuard Network 3 and
TimeGuard Pro 3 were updated
to version 3.0.0.4.
Several minor bugs were
fixed and the user interface
was streamlined in several
places. Help was updated.
> September
15, 2009:
TimeGuard Network 3,
was released!
You can
download the 30-day trial
from downloads.
TimeGuard 3 Online help
was also added to the
web site.
>
July 1, 2009:
Customers that encountered
the 'Timer error' bug: please
update to the latest version
of your TimeGuard product.
The issue was fixed in the
last Network and Pro
updates.
>
February 28, 2009:
TimeGuard Network 2
was updated to version 2.012.
Bug in reports display was fixed.
>
February 27, 2009:
TimeGuard Network 2,
was updated.
The latest version, 2.011,
is now compatible with
sub-notebooks screen
resolution. GUI was improved
and a few minor bugs
were fixed.
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Troubleshooting:
Windows 7 / Vista issues:
Issues were fixed. However,
if you still encounter
problems, please
see instructions in
TimeGuard 3
Online help,
troubleshooting section.
TimeGuard Tips:
> Login tip: When
first using TimeGuard
Network or Pro, login by
clicking the 'Employee' link
and select 'Admin' from the
list. Type
123456
in
the password field. Later
change the password, so other users will
not login as admin.
 >
Navigation tip:
The most important tip to
remember is the
use of the ‘right-click’
pop-up menu.
It is available when you
click the right mouse
button, and allow quick and
easy navigation. The options
in the pop-up menu will
provide an answer to many of
the ‘how to’ questions. The
pop-up menu contains
context-sensitive help that
can further help you. With
the ‘right-click’ pop-up
menu, you can master
TimeGuard in minutes!
For more information about
the popup menu click
here.
>
Remarks and Auto-remarks
can be used in
TimeGuard Network and
TimeGuard Pro as a
flexible way to tag and
classify your tasks and
expenses.
Later check
the 'By remark' checkbox In
TimeGuard reports window, to
search for tasks (or
expenses) that match any
text string.
> How to check for the latest
version:
1. Open 'Activity
report'.
2. In the 'Help' menu,
select 'Check For Latest
Updates...'.
3. TimeGuard will
download the latest version
for you.
4. Exit TimeGuard and
start it again.
>
Backups: TimeGuard backs up
your database regularly. If
a problem occurs, your data
is safe and TimeGuard's
recovery mechanisms will
help you resume business
quickly. If you
need assistance,
contact support. |
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