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 Updated:
 October 27, 2008
 
Contacting Support:
When contacting our technical support, please provide your full name, software version and operating system type. This information will help us serve you better.


support@terilyon.com

 
 
  Important Note:  Under normal conditions TimeGuard trial period will be over after 30 or 60 days and the software will stop working. To maintain safe operation and database accuracy do not use TimeGuard if the trial period is over, or if the license was transferred to another PC (even if the software remains operational).
If you buy TimeGuard, 2 unlocking keys will be sent to you, updating the trial to a permanent license and ensure safe operation.


 
 

 
 
   
Tech support messages:

> October 27, 2008: 
TimeGuard Network 2, was updated.
The latest version is 2.010. Improved Vista compatibility and several minor bugs were fixed.

> August 8, 2008: 
TimeGuard Pro 2, was updated.
The latest version is 2.004. A few bugs were fixed and the help was improved.

> June 18, 2008: 
TimeGuard Network 2, was updated.
The latest version is 2.009. A few bugs were fixed. Help improved.

> June 6, 2008: 
To register your copy of TimeGuard use the following link to download the latest registration form:
Register_TimeGuard.exe

> April 19, 2008: 
TimeGuard Network 2, was updated.
The latest version is 2.008. A few bugs were fixed. Help and GUI improved.

> April 19, 2008: 
TimeGuard Pro 2, was updated.
The latest version is 2.003. A few bugs were fixed. Help and GUI improved.

> March 24, 2008: 
TimeGuard Pro 2, was released!
You can download the 30-day trial from downloads.


> March 24, 2008: 
TimeGuard Network 2, was updated.
The latest version is 2.007. A few minor bugs were fixed.


> March 2, 2008: 
TimeGuard Network 2, was updated.
The latest version is 2.006. A few minor bugs were fixed.

> February 11, 2008: 
TimeGuard Network 2, was released!
You can download the 60-day trial from downloads.

> February 5, 2008: 
TimeGuard Network 2 beta, was updated (v2.129 beta). This is a stable version and only the help section should be finished for the commercial release. You can download the 60-day trial from downloads.

> January 21, 2008: 
TimeGuard Network 2 beta, was updated. Many issues were fixed and its now closer than ever to the final release. Thanks to all the responders and testers.

> January 1, 2008: 
TimeGuard Network 2 public beta, is available for download. See the 'Downloads' page.


> December 12, 2007: 
TimeGuard Pro version 1.315 was released. Minor bugs were fixed.

> December 7, 2007: 
TimeGuard Network version 1.627 was released. Some minor bugs were fixed.

> November 18, 2007: 
TimeGuard Network version 1.626 was released. Fixed the 'Real Time' window locked on-top bug. GUI improvements in TimeGuard definitions window.

> November 14, 2007: 
TimeGuard Basic version 1.315 was released. Minor update.

> November 13, 2007: 
TimeGuard Network version 1.625 was released. Minor bugs were fixed.

> October 30, 2007: 
TimeGuard Network version 1.624 was released. GUI improvements and minor bugs were fixed.

> October 28, 2007: 
TimeGuard Basic version 1.314 was released. Major update.

> October 25, 2007: 
TimeGuard Pro version 1.314 was released. Minor bugs were fixed.

> October 15, 2007: 
TimeGuard Pro version 1.313 was released. Minor bugs were fixed.

> October 2, 2007: 
TimeGuard Network version 1.623 was released. Minor bugs were fixed.

> September 27, 2007: 
TimeGuard Pro version 1.310 was released. NEW in this release: Total billing is now always visible in the activity report without having to select a project first. Several minor bugs were fixed and few aspects of the GUI  were improved.

> September 26, 2007: 
TimeGuard Network version 1.620 was released. NEW in this release:
1) Free text search in activity report remarks.
2) Free text search in activity report tasks types.
3) Total billing is now always visible in activity report, without having to select a project first.
4) Free text search in expenses report remarks.
5) Free text search in expense report tasks types.
6) Search by supplier in expense report.
IMPROVED:
1) Improved Real-Time window UI.

 
 
 
 
   
TimeGuard Tips:

> Login
tip:  When first using TimeGuard Network or Pro, login by clicking the 'Employee' link and select 'Admin' from the list. Type
123456 in the password field. Later change the password so other users will not login as admin.

> Navigation tip:
The most important tip to remember is the ‘right-click’ pop-up menu. It is available when you click the right mouse button, and allows quick and easy navigation. The options in the pop-up menu will provide an answer to many of the ‘how to’ questions. The pop-up menu contains context-sensitive help that can further help you. With the ‘right-click’ pop-up menu, you can master TimeGuard in minutes!

> Remarks and Auto-remarks can be used in TimeGuard Network and TimeGuard Pro as a flexible way to tag and classify your tasks and expenses. Later check the 'By remark' checkbox In TimeGuard reports window, to search for tasks (or expenses) that match any text string.

> How to check for the latest version:
1. Open 'Activity report'.
2. In the 'Help' menu, select 'Check For Latest Updates...'.
3. TimeGuard will download the latest version for you.
4. Exit TimeGuard and start it again.

> Backups: TimeGuard backs up your database regularly. If a problem occurs, your data is safe and TimeGuard's recovery mechanisms will help you resume business quickly. If you need assistance, contact support.

 
   
 
 
Technical support response time:
We provide 24/7 support and make every possible effort to respond as quickly as possible, usually within 2 hours, however please allow up to 12 hours.  
Win a free copy of TimeGuard Pro!
Registered customers: Suggest improvements and if implemented by Terilyon, you will win a free copy of TimeGuard Pro! Send your suggestion to technical support today!  
   
 
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