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 Last update:
 January 25, 2010
 
Contacting Support:
When contacting our technical support, please provide your full name, software version and operating system type. This information will help us serve you better.


support@terilyon.com

 
 
  Important Note:  Under normal conditions TimeGuard trial period will be over after 30 days and the software will stop working. To maintain safe operation and database accuracy do not use TimeGuard if the trial period is over, even if the software remains operational.
If you buy TimeGuard, 2 unlocking keys will be sent to you, updating the trial to a permanent license and ensure safe operation.


 

TimeGuard 3 Online help
 

 
  
  
 
   
Tech support messages:

> January 25, 2010: 
TimeGuard Network was updated to version 3.0.0.
7  It includes performance improvements and minor bugs fixed.

>
November 18, 2009: 
TimeGuard Network 3 and TimeGuard Pro 3 were updated to version 3.0.0.
6.  Several bugs were fixed and the help was updated.

> November 3, 2009: 
TimeGuard Network 3 and TimeGuard Pro 3 were updated to version 3.0.0.
5.  Several minor bugs were fixed.

> November 1, 2009: 
TimeGuard Network 3 and TimeGuard Pro 3 were updated to version 3.0.0.4
. Several minor bugs were fixed and the user interface was streamlined in several places. Help was updated.

> September 15, 2009: 
TimeGuard Network 3, was released!
You can download the 30-day trial from downloads.
TimeGuard 3 Online help was also added to the web site.

> July 1, 2009: 
Customers that encountered the 'Timer error' bug: please update to the latest version of your TimeGuard product. The issue was fixed in the last Network and Pro updates.

> February 28, 2009: 
TimeGuard Network 2 was updated to version 2.012. Bug in reports display was fixed.

> February 27, 2009: 
TimeGuard Network 2, was updated.
The latest version, 2.011, is now compatible with sub-notebooks screen resolution. GUI was improved and a few minor bugs were fixed.

> October 27, 2008: 
TimeGuard Network 2, was updated.
The latest version is 2.010. Improved Vista compatibility and several minor bugs were fixed.

> August 8, 2008: 
TimeGuard Pro 2, was updated.
The latest version is 2.004. A few bugs were fixed and the help was improved.

> June 18, 2008: 
TimeGuard Network 2, was updated.
The latest version is 2.009. A few bugs were fixed. Help improved.

> June 6, 2008: 
To register your copy of TimeGuard use the following link to download the latest registration form:
Register_TimeGuard.exe

> April 19, 2008: 
TimeGuard Network 2, was updated.
The latest version is 2.008. A few bugs were fixed. Help and GUI improved.

> April 19, 2008: 
TimeGuard Pro 2, was updated.
The latest version is 2.003. A few bugs were fixed. Help and GUI improved.

> March 24, 2008: 
TimeGuard Pro 2, was released!
You can download the 30-day trial from downloads.


> March 24, 2008: 
TimeGuard Network 2, was updated.
The latest version is 2.007. A few minor bugs were fixed.


> March 2, 2008: 
TimeGuard Network 2, was updated.
The latest version is 2.006. A few minor bugs were fixed.

> February 11, 2008: 
TimeGuard Network 2, was released!
You can download the 60-day trial from downloads.

> February 5, 2008: 
TimeGuard Network 2 beta, was updated (v2.129 beta). This is a stable version and only the help section should be finished for the commercial release. You can download the 60-day trial from downloads.

> January 21, 2008: 
TimeGuard Network 2 beta, was updated. Many issues were fixed and its now closer than ever to the final release. Thanks to all the responders and testers.

> January 1, 2008: 
TimeGuard Network 2 public beta, is available for download. See the 'Downloads' page.

 
 
 
 
   
Troubleshooting:

Windows Vista:
see TimeGuard 3 Online help, troubleshooting section.
 

TimeGuard Tips:

> Login
tip:  When first using TimeGuard Network or Pro, login by clicking the 'Employee' link and select 'Admin' from the list. Type
123456 in the password field. Later change the password, so other users will not login as admin.

> Navigation tip:
The most important tip to remember is the use of the ‘right-click’ pop-up menu. It is available when you click the right mouse button, and allow quick and easy navigation. The options in the pop-up menu will provide an answer to many of the ‘how to’ questions. The pop-up menu contains context-sensitive help that can further help you. With the ‘right-click’ pop-up menu, you can master TimeGuard in minutes!

> Remarks and Auto-remarks can be used in TimeGuard Network and TimeGuard Pro as a flexible way to tag and classify your tasks and expenses. Later check the 'By remark' checkbox In TimeGuard reports window, to search for tasks (or expenses) that match any text string.

> How to check for the latest version:
1. Open 'Activity report'.
2. In the 'Help' menu, select 'Check For Latest Updates...'.
3. TimeGuard will download the latest version for you.
4. Exit TimeGuard and start it again.

> Backups: TimeGuard backs up your database regularly. If a problem occurs, your data is safe and TimeGuard's recovery mechanisms will help you resume business quickly. If you need assistance, contact support.

 
   
 
 
Technical support response time:
We provide 24/7 support and make every possible effort to respond as quickly as possible, usually within 2 hours, however please allow up to 12 hours.  
Win a free copy of TimeGuard Pro!
Registered customers: Suggest improvements and if implemented by Terilyon, you will win a free copy of TimeGuard Pro! Send your suggestion to technical support today!  
   
 
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